|
SHIPPING/POLICIES
|
|
|
|
 |
|
|
|
|
|
Your use of this site indicates your agreement to be bound by our
Terms and Policies. Thank You!
ALL SALES ARE FINAL due to the nature/hygiene of the product sold!
No Refunds (cash or any other)! No Returns! No exceptions!
Unclaimed/Refused parcels will not be refunded! see details below where it says POLICIES in
green!
Please note that Once an order is placed it cannot be cancelled!
Please do not make false claims - they will not be tolerated or honored! We
package every order carefully and double check every order before shipping!
We are unable to take responsibility for lost packages once the parcel leaves
Elle's it becomes Postal Services responsibility - we don't work for CANADA POST.
|
After placing your order, we send you a confirmation email which is followed by a shipping
confirmation e-mail including a tracking number once parcel has been shipped..so you can track your
shipment online! P.S Buisness Days do not include weekends.!
ORDERS are usually shipped within 2-7 buisness days upon receiving your ORDER
request! Please be aware that sometimes delays are inevitable due to circumstance! But we
will always update you on the status.....
|
CANADA - We ship all across Canada!
Orders shipped Canada Post
We cannot control the speed of the delivery time or Postal Service errors or delays. Please be patient! Times
are approximate, it can take less or more time then the time indicated on the tracking info. reference or
listed below... During Holidays, there will be delays!
NEW RATES
$0.01 CAD - $58.99 CAD Shipping and Handling Costs $6.00 CAD sent Expedited Parcel
S59.00 and up SHIPPING COST $0.00 sent Expedited Parcel
Free Shipping $59 (new) cad (not including shipping) and up - All orders will be sent
Buisness Expedited Parcel. (Delivery time is between 1-7 buisness days)
Please note that for expedited parcel post that after initial tracking info. that further tracking info. while in
transit may not appear until parcel reaches it's destination.
|
USA Delivery times to the U.S. can be unpredictable due to the increasing
rigid border security and we caution you to be patient.
Generally orders arrive in a reasonable amount of time.
Please be patient during this transit time as it is out of our hands once the item leaves the salon, we
cannot control the speed of the delivery time or Postal Service errors . Please start counting from the
day the order was shipped not the day you placed the order! During Holidays, there will be delays.
The speed of customs clearance as well as both the U.S. Postal Service and our own
country's postal service will all affect the speed of your delivery.
NEW RATES, JANUARY 15 2011 - Orders Shipped Canada Post
$0.01 CAD - $58.99 CAD Shipping and Handling Costs $6.00 CAD sent Airmail or Expedited!
Small Orders WILL BE SENT AIRMAIL
$59.00 and up Shipping Cost $0.00 sent Expedited Parcel or Airmail
FREE SHIPPING ORDERS $59.00 (New) AND UP sent Expedited Parcel
Buisness Expedited Parcel with tracking 4-15 buisness days (1 - 2 1/2 weeks) depending
on destination or delays.
Airmail (9-20 days - 1 1/2-4 weeks) depending on destination/DELAYS at borders
Sometimes the service is very slow and sometimes it's very fast, so please be
patient, especially during the holiday season (october - december is a very busy
time, PLEASE be extra patient!
Please note that for EXpedited parcel post that tracking may not be available until
parcel is ready to leave Canada or after initial tracking info. that further tracking info.
may not appear until parcel reaches it's destination. due to being in transit or
delayed/backed up at customs.
For US orders
If for any reasons any applicable duties or taxes is charged at the time an order arrives at its
destination, you are responsible for this charge..so please check or be aware of this as
No Refunds will be given for parcels returned back to us for customers who did not pick up, not
accepted (refuse) and did not claim their parcels at their postal office, meaning you loose your
purchase! In some cases shipping and restocking fees will apply!
|
We will not be responsible for the payment of any Customs Duties under any circumstances. When ordering
from us you agree to pay any import duties which may be imposed by your country's government. If you refuse to
pay any import duties imposed and thereby prevent delivery of your order, you will remain liable for the purchase price
of the product and you will be charged the full purchase price of the order and the shipping price together with any
shipping amount incurred in the return of the goods to us and any customs duty or penalty imposed by your
government.
What are the customs charges for? The duties/taxes are amounts that your government charges to import
items into your country
Customs duties are not always applied, depending on the value, product enclosed and so on... Each country
has its own rules for determining whether customs duties will apply. Some countries only charge customs
duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible
that your parcel will fall below that threshold level.
Customs policies vary widely between countries. You should contact your local customs office for further
information. When ordering from us you are also considered the importer of the ordered product and you
must comply with all laws and regulations of the country in which you are receiving the goods.
|
|
|
INTERNATIONAL - OVERSEAS - SENT AIRMAIL - Extra Fee (look below)
IF YOU don't want airmail and want surface instead please email us and tell us.
$6 shipping fee for surface parcel 1 lb and under, over 1 lb we will email you and let you know what the
shipping fee is for your order. This service takes much longer to arrive.
Please add the appropriate charges according to your order below
FREE SHIPPING $210 AND UP sent Airmail
Approximate Delivery Time International: Please note sometimes there may be delays at customs!
Airmail delivery time: 10-20 buisness days (1 1/2 to 4 weeks), depending on destination.
Regular Surface Shipping: Anywheres from 6-8 weeks - WE ARE NO LONGER OFFERING THIS SERVICE -
IT TAKES TOO LONG FOR ORDERS TO ARRIVE! WE NOW ONLY SHIP AIRMAIL OR EXPRESS POST AT AN
EXTRA CHARGE.
Express post with tracking, delivery time: 7-14 buisness days!
Extra charges may apply for your order and/or country! We will email you if needed!
|
|
|
|
0-$58.99 $59-209.99 1kg up 2 kg up $210 and up
$15 Airmail $18 AIRMAIL $30 (2.2 lbs and up) $40 (4.4 lbs and up) FREE AIRMAIL
Add extra charge to your order according to your order - Click add to cart button below to add extra shipping cost to
your order. If you wish for Express Post Delivery please email us for quote!
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Also we DO NOT ship any items to addresses in Afganistan, Africa, Albania, Angola, Antartica,
Azerbaijan, Bangladesh, Bernin, Bosnia & Herzegovina, Bulgaria, Cambodia, Cameroon, Cape Verde, Republic Cote D' Ivoire, Croatia ,
Cuba, Egypt, Estonia, Ethopia, Falkland Islands (Malvinas), Georgia Holy See (Vatican City State), Hungary, Indonesia, Iran, Islamic
Republic of Iraq, Israel, Korea, Jordan, Democratic People's Republic of Latvia, Libyan Arab Jamahiriya , Lithuania, Marcedonia, Republic
of (former Yugoslavia),Nigeria, Northern Mariana Islands, Pakistan, Pitcairn, Romania, Russia Federation, Saint Helena, Saint Kitts and
Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Serbia and Montenegro, Sudan, Svalbard and Jan Mayen, Tajikistan,
Turkey, Uganda, Ukraine, Wallis and Futuna ,Western Sahara, Yemen.
|
POLICIES
|
For orders outside Canada If for any reasons any applicable duties or taxes is charged at the time an order
arrives at its destination, you are responsible for this charge..so please check or be aware of this.
ONCE AN ORDER IS PLACED YOU CANNOT CANCEL IT!
UNCLAIMED PARCELS - NO REFUNDS read on.....
No refunds will be given for parcels returned back to us for customers who did
not pick up, not accepted (refuse) and did not claim their parcels at their postal
office! You loose your purchase, so please pick them up!
Again, to be clear We do not give refunds for all unclaimed or refused parcels
returned to us....... No exceptions! No excuses....So it is at your best interest to
claim them.
If by chance a parcel is returned to us we will contact you (email) and arrange to return the
parcel to you once again and you will be responsible for the shipping cost fee for the second
shipping attempt!
Please note we will make only 1 attempt to resend your order after that it's a loss for you! so
please claim your parcel! it is at your best interest!
|
DAMAGED GOODS/LOST/STOLEN PARCELS:
Damaged goods need to be returned to us within 7 days of date received (please email
us first). Due to increased restrictions imposed by Canada Post they may request to see the item before
proceding with the claim in which case we need to have the item available.....once we receive the
damaged goods we will proceed with making a claim with Canada Post and ship to you replacement
of damaged product once Canada Post grants a claim - no money refund - but we will replace with
same product ordered.....
Lost and Damaged Goods - In Canada I make the claim in the US and International we both have to
make claims.....
But I can honestly say and trust that we really take care in making sure the items are well packed and
protected to make sure this doesn't happen.
Lost Parcels No Refunds (cash or any other kind) will be issued for
lost/stolen parcel , but we will gladly replace new products (same products you ordered) which will be shipped
to you once Canada Post as attempted to trace the parcel with no luck and admits that it was lost during
transit and grants the claim (this can take 2-4 weeks).
Please note I cannot make exceptions for anyone. We ask to please be patient during this process and
understand that we are doing our best to help you with this situation, this process from beginnning to end can
take anywheres from 4- 8 weeks!
If by any chance your parcel shows up please do not pursue with the claim, if you receive or have
received a claim sheet but you have found your parcel don't fill out the claim just dispense of it - that
way the claim will be cancelled. Thank you so much! We truly appreciate your honesty! Thank you
for your support! It's very difficult to loose a parcel with tracking.... why I have to honestly say in all
my years of doing this I have never lost a parcel.
Elle's Esthetic Studio is not responsible for lost or stolen packages after they
have left our salon. IF CANADA POST after thorough investigation decide it
DOES NOT GRANT A CLAIM THEN ELLE'S ESTHETIC STUDIO
CANNOT REPLACE YOUR PRODUCTS AND YOU LOOSE YOUR
PURCHASE. Canada Post will not grant a claim if something seems like it
doesn't add up or suspicious...... they know through experience which claim are
suspicious! CANADA POST IS STRICT, they don't just grant claims to
anyone they really investigate and need solid proof!
Please note that no refunds or replacement of product will be issued for lost
parcel for a wrong shipping address given by you. So please double check your
address when making the purchase.
|
|
