SHIPPING/POLICIES
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Your use of this site indicates your agreement to be bound by
our Terms and Policies. Thank You!
ALL SALES ARE FINAL!
No Refunds (cash or any other)! No Returns! No exceptions!
Please read policies below!
Please note that Once an order is placed it cannot be cancelled!
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After placing your order, we send you a confirmation email which is followed by a shipping
confirmation e-mail including a tracking number once parcel has been shipped..so you can
track your shipment online!
ORDER will be shipped within 2-7 buisness days upon receiving your
ORDER request!
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CANADA - We ship all across Canada!
Prices on the website include applicable taxes!
We cannot control the speed of the delivery time or Postal Service errors or delays. Please be patient!
Times are approximate, it can take less or more time then the time indicated on the tracking info.
reference or listed below... During Holidays, there will be delays!
$0.01 CAD - $65 CAD Shipping and Handling Costs $6.99 CAD sent Buisness Expedited!
$65.01 - $120 Shipping and Handling Costs $7.95 CAD sent Buisness Expedited
$120.01 - $149.99 Shipping Cost $8.50 sent Buisness Expedited
Free Shipping $150 cad (not including shipping) and up sent Buisness Expedited
with tracking, sometimes Express Post.
Regular 2-7 buisness days.
Expedited 2-9 buisness days
Express Post 2-5 days
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USA Delivery times to the U.S. can be unpredictable due to the
increasing rigid border security and we caution you to be patient.
Generally orders arrive in a reasonable amount of time (1 - 2 1/2 weeks)
Please be patient during this transit time as it is out of our hands once the item leaves the salon, we
cannot control the speed of the delivery time or Postal Service errors . Please start counting from the
day the order was shipped not the day you placed the order! During Holidays, there will be delays.
The speed of customs clearance as well as both the U.S. Postal Service and our
own country's postal service will all affect the speed of your delivery.
$0.01 CAD - $65 CAD Shipping and Handling Costs $6.99 CAD sent Buisness Expedited!
$65.01 - $120 Shipping and Handling Costs $7.95 CAD sent Buisness Expedited
$120.01 - $149.99 Shipping Cost $8.50 sent Buisness Expedited
FREE SHIPPING ORDERS $150.00 AND UP SENT BUISNESS EXPEDITED
WITH TRACKING, sometimes Express Post.
All Orders will be sent expedited with tracking.
Please note sometimes there may be delays at customs, so please be patient!
Buisness Expedited Parcel with tracking 5-15 buisness days - depending where
you live or custom delays! Buisness Express Post with tracking 4-7 days.
Please note that for expedited parcel post that after initial tracking info. that further
tracking info. may not appear until parcel reaches it's destination.
For US orders If for any reasons any applicable duties or taxes is charged at the time an order
arrives at its destination, you are responsible for this charge..so please check or be aware of this as No
Refunds will be given for parcels returned back to us for customers who did not pick up, not accepted
(refuse) and did not claim their parcels at their postal office, meaning you loose your purchase!
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We will not be responsible for the payment of any Customs Duties under any circumstances. When
ordering from us you agree to pay any import duties which may be imposed by your country's government. If
you refuse to pay any import duties imposed and thereby prevent delivery of your order, you will remain liable
for the purchase price of the product and you will be charged the full purchase price of the order and the
shipping price together with any shipping amount incurred in the return of the goods to us and any customs
duty or penalty imposed by your government.
What are the customs charges for? The duties/taxes are amounts that your government charges to import
items into your country
Customs duties are not always applied, depending on the value, product enclosed and so on... Each country
has its own rules for determining whether customs duties will apply. Some countries only charge customs
duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible
that your parcel will fall below that threshold level.
Customs policies vary widely between countries. You should contact your local customs office for further
information. When ordering from us you are also considered the importer of the ordered product and you
must comply with all laws and regulations of the country in which you are receiving the goods.
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INTERNATIONAL - Extra Shipping cost (look below)
Please add the appropriate charges according to your order below
PLEASE NOTE: AS OF MAY 8/08, WE HAVE DECIDED TO OFFER
FREE SHIPPING ON ORDERS OVER $250 CAD due to customer request and
much consideration. Thank you for your support and suggestions.
Please note that for express post that after initial tracking info. that further
tracking info. may not appear until parcel reaches it's destination.
Approximate Delivery Time International: Please note sometimes there may be delays at customs!
Express post with tracking, delivery time: 7-14 buisness days!
Airmail delivery time: 10-20 buisness days (3 to 6 weeks), depending where your live.
Regular Surface Shipping: Anywheres from 4-8 weeks, offered when Airmail is not an option and
you don't want express post or express post is not available for your order. NO TRACKING WITH AIRMAIL
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0-$64.99 $65.00-$99,99 $100.00-199.99 $200 and up $250 and up
18 Airmail $25.00 Airmail $30 Airmail FREE Today Free Shipping
Add extra charge below total amount regular shipping charge sent Express Post
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PLEASE NOTE THAT FOR SOUTH KOREA PARCELS HAVE TO BE SENT
EXPRESS POST OR REGULAR SURFACE SHIPPING - AIRMAIL IS NOT
ALLOWED FOR PARCEL SHIPPING ONLY LETTERS ARE ALLOWED.
If for any reason your choice of shipping is not available, due to parcel
weight, size, country policies and so on... We will always email you and give
you a different choice and in some cases this may include extra charges....
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Also we DO not ship any items to addresses in Afganistan, Africa, Albania, Angola, Antartica,
Azerbaijan, Bangladesh, Bernin, Bosnia & Herzegovina, Bulgaria, Cambodia, Cameroon, Cape Verde, Republic Cote D' Ivoire,
Croatia , Cuba, Egypt, Estonia, Ethopia, Falkland Islands (Malvinas), Georgia Holy See (Vatican City State), Hungary, Indonesia,
Iran, Islamic Republic of Iraq, Israel, Korea, Democratic People's Republic of Latvia, Libyan Arab Jamahiriya , Lithuania,
Marcedonia, Republic of (former Yugoslavia),Nigeria, Northern Mariana Islands, Pakistan, Pitcairn, Romania, Russia Federation,
Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Serbia and Montenegro, Sudan, Svalbard and Jan
Mayen, Tajikistan, Turkey, Uganda, Ukraine, Wallis and Futuna ,Western Sahara.
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For orders outside Canada If for any reasons any applicable duties or taxes is charged at the time an order
arrives at its destination, you are responsible for this charge..so please check or be aware of this.
ONCE AN ORDER IS PLACED YOU CANNOT CANCEL IT!
No refunds will be given for parcels returned back to us for customers who
did not pick up, not accepted (refuse) and did not claim their parcels at
their postal office! You loose your purchase, so please pick them up!
Again, to be clear We do not give refunds for all unclaimed or refused
parcels returned to us....... No exceptions! No excuses....So it is at your best
interest to claim them.
If by chance a parcel is returned to us we will contact you (email) and arrange to return
the parcel to you once again and you will be responsible for the shipping cost fee for the
second shipping attempt!
Please note we will make only 1 attempt to resend your order after that it's a loss for
you! so please claim your parcel! it is at your best interest!
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DAMAGED GOODS/LOST/STOLEN
PARCELS:
Damaged goods need to be returned to us within 7 days of date received (please
email us first). Due to increased restrictions imposed by Canada Post they may request to see
the item before proceding with the claim in which case we need to have the item
available.....once we receive the damaged goods we will proceed with making a claim with
Canada Post and ship to you replacement of damaged product once Canada Post grants a
claim - no money refund - but we will replace with same product ordered.....
Lost and Damaged Goods - In Canada I make the claim in the US and International we both
have to make claims.....
But I can honestly say and trust that we really take care in making sure the items are well packed
and protected to make sure this doesn't happen.
Lost Parcels No Refunds (cash or any other kind) will be issued for
lost/stolen parcel , but we will gladly replace new products (same products you ordered) which will be
shipped to you once Canada Post as attempted to trace the parcel with no luck and admits they lost the
first one and confirms that a claim has been opened by them and is being granted (this can take 2-4
weeks). Please note I cannot make exceptions for anyone. Your parcel with replacement products
cannot be shipped until the trace results to find your parcel or investigate what could have happened
are returned to us..! We ask to please be patient during this process and understand that we are doing
our best to help you with this situation! If by any chance your parcel shows up please do not
pursue with the claim, if you receive or have received a claim sheet but you have found your
parcel don't fill out the claim just dispense of it - that way the claim will be cancelled. Thank
you so much! We truly appreciate your honesty! Thank you for your support! It's very difficult
to loose a parcel with tracking.... why I have to honestly say in all my years of doing this I have
never lost a parcel.
Elle's Esthetic Studio is not responsible for lost or stolen packages
after they have left our salon. IF CANADA POST after thorough
investigation decide it DOES NOT GRANT A CLAIM THEN ELLE'S
ESTHETIC STUDIO CANNOT REPLACE YOUR PRODUCTS AND
YOU LOOSE YOUR PURCHASE. Canada Post will not grant a claim if
something seems like it doesn't add up or suspicious...... they know through
experience which claim are suspicious! CANADA POST IS STRICT,
they don't just grant claims to anyone they really investigate and need
solid proof!
Please note that no refunds or replacement of product will be issued for
lost parcel for a wrong shipping address given by you. So please double
check your address when making the purchase.
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