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SHIPPING/POLICIES
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Your use of this site indicates your agreement to be bound by our Terms and Policies. Thank You! ALL SALES ARE FINAL due to the nature/hygiene of the product sold! No Refunds (cash or any other)! No Returns! No exceptions! Unclaimed/Refused parcels will not be refunded! see details below where it says POLICIES in green! Please note that Once an order is placed it cannot be cancelled! Please do not make false claims - they will not be tolerated or honored! We package every order carefully and double check every order before shipping! We are unable to take responsibility for lost packages once the parcel leaves Elle's it becomes Postal Services responsibility - we don't work for CANADA POST.
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After placing your order, we send you a confirmation email which is followed by a shipping confirmation e-mail including a tracking number once parcel has been shipped..so you can track your shipment online! P.S Buisness Days do not include weekends.! ORDERS are usually shipped within 2-7 buisness days upon receiving your ORDER request! Please be aware that sometimes delays are inevitable due to circumstance! But we will always update you on the status.....
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CANADA - We ship all across Canada! Orders shipped Canada Post We cannot control the speed of the delivery time or Postal Service errors or delays. Please be patient! Times are approximate, it can take less or more time then the time indicated on the tracking info. reference or listed below... During Holidays, there will be delays!
NEW RATES $0.01 CAD - $58.99 CAD Shipping and Handling Costs $6.00 CAD sent Expedited Parcel
S59.00 and up SHIPPING COST $0.00 sent Expedited Parcel
Free Shipping $59 (new) cad (not including shipping) and up - All orders will be sent Buisness Expedited Parcel. (Delivery time is between 1-7 buisness days)
Please note that for expedited parcel post that after initial tracking info. that further tracking info. while in transit may not appear until parcel reaches it's destination.
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USA Delivery times to the U.S. can be unpredictable due to the increasing rigid border security and we caution you to be patient. Generally orders arrive in a reasonable amount of time.
Please be patient during this transit time as it is out of our hands once the item leaves the salon, we cannot control the speed of the delivery time or Postal Service errors . Please start counting from the day the order was shipped not the day you placed the order! During Holidays, there will be delays.
The speed of customs clearance as well as both the U.S. Postal Service and our own country's postal service will all affect the speed of your delivery.
NEW RATES, JANUARY 15 2011 - Orders Shipped Canada Post
$0.01 CAD - $58.99 CAD Shipping and Handling Costs $6.00 CAD sent Airmail or Expedited!
Small Orders WILL BE SENT AIRMAIL
$59.00 and up Shipping Cost $0.00 sent Expedited Parcel or Airmail
FREE SHIPPING ORDERS $59.00 (New) AND UP sent Expedited Parcel
Buisness Expedited Parcel with tracking 4-15 buisness days (1 - 2 1/2 weeks) depending on destination or delays. Airmail (9-20 days - 1 1/2-4 weeks) depending on destination/DELAYS at borders
Sometimes the service is very slow and sometimes it's very fast, so please be patient, especially during the holiday season (october - december is a very busy time, PLEASE be extra patient!
Please note that for EXpedited parcel post that tracking may not be available until parcel is ready to leave Canada or after initial tracking info. that further tracking info. may not appear until parcel reaches it's destination. due to being in transit or delayed/backed up at customs.
For US orders If for any reasons any applicable duties or taxes is charged at the time an order arrives at its destination, you are responsible for this charge..so please check or be aware of this as No Refunds will be given for parcels returned back to us for customers who did not pick up, not accepted (refuse) and did not claim their parcels at their postal office, meaning you loose your purchase! In some cases shipping and restocking fees will apply!
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We will not be responsible for the payment of any Customs Duties under any circumstances. When ordering from us you agree to pay any import duties which may be imposed by your country's government. If you refuse to pay any import duties imposed and thereby prevent delivery of your order, you will remain liable for the purchase price of the product and you will be charged the full purchase price of the order and the shipping price together with any shipping amount incurred in the return of the goods to us and any customs duty or penalty imposed by your government. What are the customs charges for? The duties/taxes are amounts that your government charges to import items into your country Customs duties are not always applied, depending on the value, product enclosed and so on... Each country has its own rules for determining whether customs duties will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level. Customs policies vary widely between countries. You should contact your local customs office for further information. When ordering from us you are also considered the importer of the ordered product and you must comply with all laws and regulations of the country in which you are receiving the goods.
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INTERNATIONAL - OVERSEAS - SENT AIRMAIL - Extra Fee (look below) IF YOU don't want airmail and want surface instead please email us and tell us. $6 shipping fee for surface parcel 1 lb and under, over 1 lb we will email you and let you know what the shipping fee is for your order. This service takes much longer to arrive. Please add the appropriate charges according to your order below FREE SHIPPING $210 AND UP sent Airmail Approximate Delivery Time International: Please note sometimes there may be delays at customs! Airmail delivery time: 10-20 buisness days (1 1/2 to 4 weeks), depending on destination. Regular Surface Shipping: Anywheres from 6-8 weeks - WE ARE NO LONGER OFFERING THIS SERVICE - IT TAKES TOO LONG FOR ORDERS TO ARRIVE! WE NOW ONLY SHIP AIRMAIL OR EXPRESS POST AT AN EXTRA CHARGE. Express post with tracking, delivery time: 7-14 buisness days! Extra charges may apply for your order and/or country! We will email you if needed!
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0-$58.99 $59-209.99 1kg up 2 kg up $210 and up $15 Airmail $18 AIRMAIL $30 (2.2 lbs and up) $40 (4.4 lbs and up) FREE AIRMAIL Add extra charge to your order according to your order - Click add to cart button below to add extra shipping cost to your order. If you wish for Express Post Delivery please email us for quote!
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Also we DO NOT ship any items to addresses in Afganistan, Africa, Albania, Angola, Antartica, Azerbaijan, Bangladesh, Bernin, Bosnia & Herzegovina, Bulgaria, Cambodia, Cameroon, Cape Verde, Republic Cote D' Ivoire, Croatia , Cuba, Egypt, Estonia, Ethopia, Falkland Islands (Malvinas), Georgia Holy See (Vatican City State), Hungary, Indonesia, Iran, Islamic Republic of Iraq, Israel, Korea, Jordan, Democratic People's Republic of Latvia, Libyan Arab Jamahiriya , Lithuania, Marcedonia, Republic of (former Yugoslavia),Nigeria, Northern Mariana Islands, Pakistan, Pitcairn, Romania, Russia Federation, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Serbia and Montenegro, Sudan, Svalbard and Jan Mayen, Tajikistan, Turkey, Uganda, Ukraine, Wallis and Futuna ,Western Sahara, Yemen.
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POLICIES
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For orders outside Canada If for any reasons any applicable duties or taxes is charged at the time an order arrives at its destination, you are responsible for this charge..so please check or be aware of this.
ONCE AN ORDER IS PLACED YOU CANNOT CANCEL IT! UNCLAIMED PARCELS - NO REFUNDS read on..... No refunds will be given for parcels returned back to us for customers who did not pick up, not accepted (refuse) and did not claim their parcels at their postal office! You loose your purchase, so please pick them up! Again, to be clear We do not give refunds for all unclaimed or refused parcels returned to us....... No exceptions! No excuses....So it is at your best interest to claim them.
If by chance a parcel is returned to us we will contact you (email) and arrange to return the parcel to you once again and you will be responsible for the shipping cost fee for the second shipping attempt! Please note we will make only 1 attempt to resend your order after that it's a loss for you! so please claim your parcel! it is at your best interest!
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DAMAGED GOODS/LOST/STOLEN PARCELS: Damaged goods need to be returned to us within 7 days of date received (please email us first). Due to increased restrictions imposed by Canada Post they may request to see the item before proceding with the claim in which case we need to have the item available.....once we receive the damaged goods we will proceed with making a claim with Canada Post and ship to you replacement of damaged product once Canada Post grants a claim - no money refund - but we will replace with same product ordered.....
Lost and Damaged Goods - In Canada I make the claim in the US and International we both have to make claims..... But I can honestly say and trust that we really take care in making sure the items are well packed and protected to make sure this doesn't happen.
Lost Parcels No Refunds (cash or any other kind) will be issued for lost/stolen parcel , but we will gladly replace new products (same products you ordered) which will be shipped to you once Canada Post as attempted to trace the parcel with no luck and admits that it was lost during transit and grants the claim (this can take 2-4 weeks). Please note I cannot make exceptions for anyone. We ask to please be patient during this process and understand that we are doing our best to help you with this situation, this process from beginnning to end can take anywheres from 4- 8 weeks! If by any chance your parcel shows up please do not pursue with the claim, if you receive or have received a claim sheet but you have found your parcel don't fill out the claim just dispense of it - that way the claim will be cancelled. Thank you so much! We truly appreciate your honesty! Thank you for your support! It's very difficult to loose a parcel with tracking.... why I have to honestly say in all my years of doing this I have never lost a parcel.
Elle's Esthetic Studio is not responsible for lost or stolen packages after they have left our salon. IF CANADA POST after thorough investigation decide it DOES NOT GRANT A CLAIM THEN ELLE'S ESTHETIC STUDIO CANNOT REPLACE YOUR PRODUCTS AND YOU LOOSE YOUR PURCHASE. Canada Post will not grant a claim if something seems like it doesn't add up or suspicious...... they know through experience which claim are suspicious! CANADA POST IS STRICT, they don't just grant claims to anyone they really investigate and need solid proof!
Please note that no refunds or replacement of product will be issued for lost parcel for a wrong shipping address given by you. So please double check your address when making the purchase.
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